Question 1

Do you offer international shipping?

Accepted Answer

Yes. We offer white-glove international delivery to over 60 countries. All orders are packaged in our signature boxes with tissue, garment bags, and a handwritten care card. Delivery times and costs vary by destination — please contact us for a personalised quote.

Question 2

Can I request a specific designer piece that isn't on the floor?

Accepted Answer

Absolutely. Our team maintains direct relationships with all of our designer partners and can often source specific pieces, colourways, or sizes through special order. Lead times vary from 2–8 weeks depending on availability. Book a private appointment or call us to discuss your request.

Question 3

What is your returns and exchange policy?

Accepted Answer

We offer a 14-day exchange policy on all full-price items in unworn condition with original tags attached. Sale items and made-to-order pieces are final sale. Bespoke and altered garments cannot be returned. Our team will always ensure you're completely happy before you leave the boutique.

Question 4

Do you offer gift wrapping and personal shopping services?

Accepted Answer

Yes to both. Our gifting service includes premium packaging, a handwritten card, and optional delivery. Our personal shopping service is available by appointment and is complimentary for purchases above AED 5,000. We also offer gift vouchers in any denomination.

Question 5

How do I care for my Maison Éclat purchases?

Accepted Answer

Each garment comes with a detailed care card. We also offer a complimentary garment care consultation with any purchase over AED 3,000. For delicate pieces, we partner with Dubai's finest dry-cleaning specialists and can arrange collection and delivery directly from your home.

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